Frequently Asked Question
We want to make sure you are aware of common scams that may include asking for payment using Amazon Gift Cards or gift card brands sold on Amazon. While the specifics of the scams vary, scammers generally follow a common pattern: they connect with a victim by phone, email, through social media, or online; they create a sense of urgency (for example: by offering a great price or mentioning a personal hardship or emergency); they ask for payment using gift cards, and they instruct the victim to purchase gift cards online or at a nearby store. The scammer then demands or instructs the victim to provide the claim code on the gift card by phone, text message, or email – and then disappears. Here are a few reminders to help stay safe online:
- No legitimate sale or transaction will require you to pay specifically with gift cards.
- Never use Amazon.com Gift Cards for payment outside of Amazon or its affiliated properties and never use gift cards for other retailers and brands outside of the intended brand. Amazon.com Gift Cards can ONLY be used on Amazon.com after you have redeemed them to your own Amazon account and should not be used to make payments to other businesses or individuals. Similarly, gift cards for other retailers and brands should only be used at their respective locations. Gift cards that include a card network brand (like Visa, MasterCard, American Express, or Discover) can be used at merchants that accept these card brands, but should not be provided directly to an individual for payment.
- DO NOT provide any gift card details (such as the claim code) to someone you do not know or trust – and always take steps to verify the identity of anyone asking you to provide gift card details. Once a claim code, from any gift card, is provided to a scammer, the funds will likely be spent before you are able to contact law enforcement or Amazon.
More information can be found here: https://bit.ly/AmazonGCSCStatement